Disputes Over Service Charges

Disputes over service charges are among the most common and contentious issues faced by leaseholders and freeholders across the UK. Whether it’s the amount charged, the quality of services provided, or the lack of transparency in financial breakdowns, these disagreements can quickly escalate and place significant strain on landlord-tenant relationships. At Stretton Solicitors, we specialise in resolving service charge disputes efficiently and effectively — helping our clients understand their rights, challenge unfair charges, and achieve fair outcomes under the law.

Service charges are payments made by leaseholders to landlords or managing agents to cover the cost of maintaining and repairing shared areas of a property, such as hallways, roofs, lifts, and communal gardens. These charges are common in leasehold flats and apartments, but can also apply to some commercial premises. While service charges are necessary to maintain property standards, problems arise when charges are unreasonable, poorly documented, or not in line with the lease terms. As a leaseholder, you have the right to request full transparency and challenge any charges that seem inflated, unnecessary, or incorrectly billed.

Disputes typically arise when service charges appear to be excessive, inconsistent with previous years, or unrelated to the actual services provided. Common complaints include poor value for money, unapproved major works, lack of consultation, delayed repairs, and the failure of landlords or managing agents to provide proper accounts. Disputes can also emerge when leaseholders believe the charges are not legally recoverable under the terms of their lease. Without legal guidance, these issues can become protracted and costly for all parties involved.

At Stretton Solicitors, we provide clear, strategic legal advice to both leaseholders and landlords facing service charge disputes. Our solicitors carefully examine lease agreements, review financial documentation, and assess whether the charges comply with the law and lease terms. We negotiate directly with managing agents and freeholders and, where necessary, represent our clients before the First-tier Tribunal (Property Chamber). Whether you’re defending a claim or making one, we’ll work to protect your interests and achieve a resolution as swiftly and cost-effectively as possible.

UK law offers leaseholders several protections when it comes to service charges. Under the Landlord and Tenant Act 1985, charges must be reasonable, and landlords must provide a summary of costs and allow leaseholders to inspect related documents. Leaseholders also have the right to be consulted before major works begin, and failure to do so can make the charges unrecoverable. If disputes arise, leaseholders can apply to the First-tier Tribunal to determine whether charges are payable — an important step that can prevent financial exploitation and ensure accountability.

Service charge disputes don’t have to drag on or leave you feeling powerless. At Stretton Solicitors, we’re committed to helping clients resolve these issues with clarity, legal precision, and strong advocacy. If you’re facing a disagreement over charges or want to better understand your rights as a leaseholder or landlord, contact us today to speak with one of our property dispute solicitors. We’re here to protect your interests and find a fair, effective solution.